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Support Analyst


We are looking for Support Analysts to join the RMG Operational Risk and Governance Operations team in Manila

You will be part of the Product team and will be primarily responsible for the day-to-day support of our Governance, Risk and Compliance (GRC) system.

Your key responsibilities will include:

  • Triaging and responding to user queries around the use of the ORG owned systems in a timely manner
  • Performing regular data reconciliation and data management activities
  • Working closely with the product team to understand operational impact of system changes and ensure operational readiness
  • Supporting system maintenance activities, upgrades and minor enhancements
  • Assisting as needed with system testing, documentation, and training
  • Identifying and acting on opportunities for improvement in the support process

To be successful in the role, you will need to:

  • Have excellent problem-solving skills with strong attention to detail and quality
  • Communicate effectively and adapt style to the audience
  • Be a self-starter with interest in understanding system design and solutions
  • Be tenacious, flexible, and able to work both independently and collaboratively in a fast paced, results driven environment.

Other skills that are advantageous to the role include:

  • Knowledge in risk management
  • Experience working with GRC systems or reporting tools
  • Advanced Excel skills


About the Risk Management Group

The Risk Management Group (RMG) is an independent, centralised unit responsible for ensuring all risk across Macquarie are appropriately assessed and managed. Its divisions include Behavioural Risk, Compliance, Credit, Financial Crime Risk, Internal Audit, Market Risk, Operational Risk, Regulatory Affairs and Aggregate Risk, and RMG Enterprise Support.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: RMG-964386
Work type: Permanent - Full time
Location: Manila
Category: Mid-level, Compliance, Legal & Regulatory
Group: Risk Management Group
Division: Operational Risk & Governance
Recruiter: Rooshelly Cagalingan
Opening Date: