Take on a new challenge within our Fraud Support team who are passionate about reviewing, analysing and verifying transactions with a key focus on fraud prevention and detection. You will make a difference in creating positive customer experiences and protecting customers from fraud risk.
The salary range will be between $70,000 to $90,000 + superannuation.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.
What role will you play?
As a member of our Fraud Support Team, you will be responsible for protecting client funds across our Banking and Financial Services products and providing a seamless client experience. This includes:
- Analysing and investigating fraudulent financial transactions reported by clients as disputed transactions
- Collecting, analysing, and disseminating information from internal teams and external sources and reviewing financial applications flagged to be fraudulent
- Monitoring and assessing flagged real-time transactions and developing and implementing corrective actions to address any issues that arise from flagged transactions
- Placing restrictions on accounts if funds within the account are flagged to be fraudulent and liaising with the Fraud Data Analytics department
- Providing recommendations to combat newly identified fraud trends and organising and maintaining databases of fraudulent transactions and losses associated with card fraud
- Constructing a monthly report summarising fraud activity for consultation by Senior Leadership and collaborating with other departments to advise on findings to minimise fraud across the business.
What you offer
- Keen interest and awareness in fraud including application fraud, scams and identity takeover trends and principles
- Client-centric and committed to delivering exceptional customer outcomes to protect client funds
- Naturally inquisitive with highly developed problem solving and decision-making skills
- Ability to work towards tight deadlines with strong attention to detail
- Understanding of various Banking and Financial Services products.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:
- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business, purchasing a car or investing to manage wealth.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
