The Sales and Service Experience team are a key enabler of the Banking and Financial Services strategy to focus on its objectives. We have two focus areas, adding capabilities around the assisted customer journey and helping our sellers sell more faster by using technology to help improve the efficiency of sales processes.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.
What role will you play?
You will lead the analysis of complex business requirements and design innovative solutions using Salesforce platform capabilities by collaborating closely with stakeholders to understand their needs and provide expert guidance on best practices. You’ll be leveraging your deep expertise in Salesforce functionality to ensure the successful implementation and optimization of Salesforce solutions to drive business value.
You’ll use your in depth experience working on a program that integrates salesforce with digital platforms, designing and supporting the dev’s with how best to integrate with 3rd party systems. Finally, you will work with product teams of those 3rd party systems as the workstream lead and design lead to spot issues outside of our scope and proactively resolve/prevent them.
What you offer
- Minimum 7 years year’s experience of designing salesforce core (sales & service) solutions, with the ability to demonstrate strong understanding of Salesforce platform architecture, data model, and security model
- Salesforce Certified Administrator (ADM 201) mandatory; Salesforce Certified Platform App Builder, and/or Salesforce Certified Sales/Service Cloud Consultant preferred
- Proven ability to gather and analyse business requirements, translate them into technical solutions, and communicate effectively with both business stakeholders and development team
- Proven ability to work as design authority throughout program lifecycle including discovery, design, build and testing
- Experience with Agile/Scrum methodologies and project management tools such as Jira is a plus.
- Proven experience designing integrations of salesforce with other platforms such as MDM, or legacy systems
- Experience collaborating across multiple teams, technology platforms as a leader in your space
- Experience of designing custom user experiences within the salesforce UI, e.g custom lightning components
- Desirable : experience of service design / UX design
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:
- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
About the Corporate Operations Group
In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
