Operations Central Change & Transformation Specialist


In this role, you will collaborate and work closely with various stakeholders across Operations and COG, you will play a key role in helping stakeholders deliver transformation and improvements, you will drive the usage of key capabilities/analytics tools, and you will enjoy working in a fast-paced and outcome-focused team environment.

 To be successful in this role, you will demonstrate:

  • an inquisitive, open mind and a drive to challenge the status quo
  • creative problem solving and analytical skills, with good attention to detail
  • the ability to synthesize, interpret, and clearly convey information
  • a learning mindset and the ability to pick up new concepts quickly
  • strong sense of ownership and ability to drive deliverables through to closure with minimal to moderate guidance
  • interpersonal skills to establish good working relationships with partners (e.g.: Digital Transformation & Data, Technology, Operational Risk) and manage stakeholders at all levels
  • the ability to navigate ambiguity at micro and macro levels, draw out needs, and translate into tangible outcomes
  • the ability to partner closely with stakeholders to review current state processes, define a future state target Operating Model, and drive improvements to transform the way Operations works

 Project activities will include traditional business analysis, project management, change management, and human-centered design:

  • data & requirements gathering (e.g. process mapping, stakeholder interviews, workshop facilitation)
  • data synthesis, root cause analysis, and insight generation
  • solution ideation, process design, and prototyping
  • leveraging Ops Improvement frameworks (i.e. Operational Excellence, Failure Demand) to achieve outcomes and upskill teams
  • understanding of technical capabilities (e.g. Alteryx, PowerApps / PowerAutomate, PowerBI) and working with stakeholders to identify the right solutions for various use cases

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.


About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: COG-972320
Work type: Permanent - Full time
Location: Manila
Category: Mid-senior, Mid-level
Group: Corporate Operations Group
Division: Operations
Recruiter: Bernard Torres
Opening Date: