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Collections Manager | Car Loans


A unique opportunity to join our organisation in a key role that plays an integral part in delivering an outstanding customer experience by utilising your skills in leadership, process improvement and portfolio management.

As the Collections Manager, you will lead a team of Team Leaders and consultants providing education and options to our Car Loan customers. Your team’s focus is on achieving a balanced outcome between customers, business and staff experiences, aiming to treat all clients with respect and dignity, particularly during difficult life events.

As a leader of leaders, People Management will also be a crucial part of this role, with the coaching and development of your team, as well as enabling your team to operate within robust frameworks and across various KPIs.

Although we operate in a highly regulated environment, your process improvement skills will come into play as you leverage your Agile mindset and continue to review how we do things and identify areas for ongoing improvement.

Experience with stakeholder management is also imperative, as you will have exposure to a range of stakeholders across the business as well as externally, with significant opportunity to expand and progress with the organisation over time.

You will use your exceptional product knowledge in Car Loan Collections to guide the team in educating, supporting, and agreeing solutions for clients, resulting in delivering an optimal client experience. You will ideally have knowledge of regulatory bodies such as ASIC, ACC, AFCA and regulatory guidelines relating to Collections. Experience managing the daily operations of Collections and a track record of improving delinquency rates, dealing with complex complaints and feedback into Credit Risk strategy will be highly regarded.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-971192
Work type: Permanent - Full time
Location: Sydney
Category: Mid-senior, Mid-level, Administration & Support, Credit, Customer Service, Operations, Retail Banking, Other
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Hannah Lewis
Opening Date: