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Personal Banking Service Consultant


Are you passionate about delivering exceptional client experiences? Join our supportive, high performing team in a fast moving and ever-changing environment.

As a Client Service Consultant in our Personal Banking team, you’ll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You’ll provide extraordinary customer service and take ownership of client queries. You’ll be great at time management, in order to work to deadlines and meet our customer’s needs. You will take ownership of customer queries and liaise with multiple teams internally to provide an exceptional experience for our customers, every time. 

As a passionate people person, you’ll also bring the following skills and experience:

  • Experience in a contact centre role within the Banking or Financial Services sector or another highly regulated industry.
  • An understanding of banking or financial services is advantageous, though not essential.
  • Professional and engaging communications skills.
  • Genuine commitment to delivering exceptional outcomes for clients.
  • Strong systems experience and an ability to follow processes.
  • The ability to problem solve.
  • A high level of attention to detail.

If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply today.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-970079
Work type: Permanent - Full time
Location: Sydney
Category: Customer Service, Private Banking & Wealth Management, Retail Banking, Other
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Bhrizel Del Rosario
Opening Date: