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Business Analyst


Join as a Business Analyst with a technical slant, to work in an awesome Infrastructure & Personal Technology team in Sydney. You will work within the Service Management Program to re-design our internal facing service request forms to be built in our new request application. Your focus will be on reducing inefficiencies and improving the customer experience. You will work using agile techniques to deliver your work. 

Your work will range from analysing existing services, documenting the new form requirements and owning the deliverable from requirements to build, test and release to production. We are looking for passionate analysts who will thrive in a fast-paced, delivery focused environment and draw on your collaborative and problem-solving skills to achieve optimal outcomes. 

The role will involve:  

  • collaborating with a targeted project team, account team SMEs and technical stakeholders
  • using your knowledge of ITIL, DevOps, Agile and technology service delivery 
  • using your knowledge of Build rapport with service owners and SMEs within our teams via a variety of communication techniques 

To be successful in this role you will have: 

  • minimum of 2-3 years’ experience within Banking and Financial Services and/or Service Management
  • have excellent stakeholder management skills 
  • have a passion for customer-centric solutions 
  • be capable of working within a small, targeted team or as an individual consultant to an area 
  • experience working in agile teams
  • have a strong sense of ownership to follow your deliverables through to closure will be paramount 
  • confidence to challenge ideas and processes, to enable more efficient outcomes. 
  • work autonomously, but know when to raise incidents or ask for help 

If you are looking for a role where you can utilise your exceptional stakeholder management skills and your understanding of current and future state process analysis and design, then we want to hear from you. Please apply via the link.

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: COG-966970
Work type: Permanent - Full time
Location: Sydney
Category: Mid-senior, Mid-level, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Helena Mitrovic
Opening Date: