Australia and New Zealand
Job Categories

Manager/Senior Manager - Wealth & Banking Remediation


You will join our Wealth Platform Risk Governance team within our Banking and Financial Services Group as a Senior Manager where you will work within our ecosystems of teams to actively lead and support the risk and control environment within Wealth Product and Technology.

You will utilise your proven experience in remediation design, execution and governance to partner with the business to ensure efficient and accurate remediation of incidents across our value chains.

We are currently working in a hybrid model both remotely and in our Shelley St offices.

Key responsibilities include

  • End-to-end management of remediation activities across the business, including remediation strategy, resource planning, frameworks, methodology, reporting and execution.
  • Identify, document and embed best practice, governance and efficiency opportunities across the end-to-end remediation process; document and maintain standard operating procedures for the function.
  • Active project, workflow and resource management to ensure remediation matters are effectively assigned and appropriately managed within the risk framework.
  • Present and escalate matters to senior leadership and subsidiary Boards; ownership of formal remediation management forums.
  • Ensure compliance with relevant Group policies and guidelines relating to remediation.
  • Share and adopt learnings and utilise expertise across the broader Group and industry in relation to remediation approaches and best practice.
  • Work with stakeholders across various disciplines including Risk (Lines 1 and 2), Compliance, Legal, Product, Tax, Finance and Communications to ensure appropriate input, alignment and approvals are obtained.
  • Assist external licensees utilising the Macquarie Wrap Platform with their remediation requirements.
  • Engage and manage relationships with external service providers where required.
  • Generate quantitative and qualitative insights and reporting on remediation matters.

About you

  • Be an experienced professional with a proven track-record in remediation, ideally within the Wealth Management industry
  • Hold relevant tertiary qualifications in Law, Finance, Commerce or a similar discipline
  • Be able to take a hands-on approach with a delivery mindset, while also providing valued insights and strategic direction
  • Have strong communication (written and verbal) and interpersonal skills, resilience and sound judgement, with an ability to communicate with and influence senior stakeholders
  • Be a good problem solver; with an ability to understand a given problem and identify the key drivers and potential solutions
  • Be able to motivate others,who brings out the best from your team and colleagues
  • Demonstrate a high degree of commercial acumen and self-motivation
  • Possess the ability to deliver in a fast-paced, output focused environment
  • Have the ability to bring a high level of energy and commitment to your work.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-966791
Work type: Permanent - Full time
Location: Sydney
Category: Mid-senior, Private Banking & Wealth Management, Risk Management
Group: Banking and Financial Services
Division: Product & Technology
Recruiter: Annaleise Hudson
Opening Date: