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Operations Administrator

Brisbane, Melbourne, Sydney

As an Operations Administrator at Macquarie, you will be responsible for delivering an exceptional experience to our clients and stakeholders. With your outstanding attention to detail and strong data entry skills, you will specialise in processing daily account requests and ongoing account risk monitoring. You’ll work towards deadlines to deliver solutions to all our customers and liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed.

The Operations Administrator role supports a variety of products across the Banking & Financial Services industry, including Business Banking, Lending, and Retail Investments.

Responsibilities of the role can include, however not limited to:

  • Onboarding of new customers and preparing and reviewing AML/CTF requirements
  • Ongoing account and client updates, maintaining and adjustments
  • Facilitating the movement of funds, including domestic and international payments
  • Back-office Banking tasks including facilitating mistaken payment, transacting traces, payment recalls.

To be successful in this position, you will have a passion for delivering an exceptional customer experience with a client-centric approach to work. You will possess a solution focused mindset with the ability to innovate and think outside the box. With a high attention to detail and a willingness to learn, you will have the ability to work in a team environment and build strong working relationships with your peers to contribute to team goals to ensure smooth completion of requests.

You will enjoy seeing a task through to completion and possess exceptional communication and organisational skills. Strong numerical and time management skills are essential as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes.  Previous work experience in banking/financial services or within a contact centre environment is preferred, but not essential

In return, we will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.  If this role sounds like you, please apply via the link below.

Please note this an office-based role with flexibility to work from home - your recruiter will discuss expectations with you at the next step of the process. 

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-965908
Work type: Permanent - Full time
Location: Brisbane, Melbourne, Sydney
Category: Mid-level, Junior, Accounting & Finance, Administration & Support, Operations, Retail Banking, Other
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Rebecca Chan
Opening Date: