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Senior Manager – Retail and Banking Operations

Brisbane, Melbourne, Sydney

Bring your passion and enthusiasm for people leading and join our Retail and Banking Operations team as a Senior Manager. This role offers you the opportunity to grow your existing skillset and influence business outcomes within a leading organisation, with excellent opportunities to develop and progress in the future.

As the successful Senior Manager, you’ll be comfortable working in a fast-moving and ever-changing environment, so you must be success driven and seek continual improvement. In return, you will be given an opportunity to take ownership and accountability, and drive performance and operational excellence, in our flexible, activity-based workspace. Positioned in the heart of the business, you are well placed to develop and challenge yourself whilst developing your team.

This is a challenging role and you’ll be required to coach, develop and lead the Team Leaders who support a large team of Operational Administrators. The Team Leaders’ support Administrators to ensure agreed service levels are achieved, completing quality monitoring, and ensuring all regulatory requirements are observed. Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.

You’ll take ownership of driving performance of both the Team Leaders and the wider team and you’ll work closely with the Senior Leadership to support with insights, managing change and driving process improvement. 

To be successful in this role you will have demonstrated industry experience across the Retail, Business Banking, and Financial Services sectors, alongside proven staff management and leadership experience within professional services, the ability to manage business pressures and client expectations and strong analytical problem-solving skills and a strong commercial mindset.

You must be comfortable working in a fast moving and changing environment entrepreneurial spirit and have strong commercial business acumen.

If you have a genuine passion for people management and enjoy working within a credit environment with strong attention to detail and a commitment to delivering high quality outcomes, apply today via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-964308
Work type: Permanent - Full time
Location: Brisbane, Melbourne, Sydney
Category: Senior, Retail Banking
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Hannah Lewis
Opening Date: