Operations Central Change & Transformation


Do you have a passion for Transformation, Change, and Analytics? Join the Operations Central Change team in Manila and have the opportunity to work on a diverse and exciting range of projects supporting our change landscape. In this role, you will be working in a dynamic and outcome-focused environment, you will collaborate and work closely with various stakeholders across Operations and COG, and play a key role in helping stakeholders deliver transformation and improvements.
To be successful in this role, you will demonstrate:
  • the ability to partner closely with stakeholders to review current state processes, define a future state target Operating Model, and drive improvements to transform the way Operations works
  • an inquisitive, open mind and a drive to challenge the status quo
  • creative problem solving and analytical skills, with good attention to detail
  • the ability to synthesize, interpret, and clearly convey information
  • a learning mindset and the ability to pick up new concepts quickly
  • strong sense of ownership and ability to drive deliverables through to closure
  • interpersonal skills to establish good working relationships with partners and manage stakeholders at all levels
Project activities will include traditional business analysis, project management, change management, and human-centered design:
  • data & requirements gathering (e.g. process mapping, stakeholder interviews, workshop facilitation)
  • data synthesis, root cause analysis, and insight generation
  • solution ideation, process design, and prototyping
  • identification of potential risks and mitigating controls
  • leveraging Ops Improvement frameworks (i.e. Operational Excellence, Failure Demand) to achieve outcomes and upskill teams
  • an understanding of technical capabilities (e.g. Alteryx, PowerApps / PowerAutomate, PowerBI) and working with stakeholders to identify the right solutions for various use cases
  • understanding organizational needs and providing strategic recommendations to stakeholders as a trusted partner and advisor
  • managing projects individually and in conjunction with others, providing guidance and support to other team members & stakeholders to ensure results

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: COG-963612
Work type: Permanent - Full time
Location: Manila
Category: Mid-senior
Group: Corporate Operations Group
Division: Operations
Recruiter: Paulyn Talan
Opening Date: