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Operational Risk Manager - Banking Products


Reporting to the Senior Manager, Banking Product Performance within the broader Banking Product Governance Team, this role presents an excellent opportunity to join an exciting and fast-growing business within Macquarie’s Banking & Financial Services Group.

Banking Products include home loans, commercial loans, car loans, credit cards and deposits across the Personal Banking and Business Banking channels. Within Product & Technology, we are proud of our culture of diversity & inclusion and high performance. We have a strong focus on meeting community expectations and making risk-conscious and data-based decisions. In line with our entrepreneurial and innovative culture, we adopt Enterprise Agile ways of working and embrace a growth and learning mindset.

In this role, your key responsibilities will include:

  • identification and mapping of key business processes to agreed standards, leveraging previous skills and expertise in this area
  • utilising these process maps to document key risks, current controls and diagnose potential control gaps
  • leading discussions and workshops with key stakeholders
  • working with stakeholders on best-fit solutions for any identified control gaps
  • prepare and provide updates, insights and reports to stakeholders
  • creation, maintenance, continuous improvement, and governance over the approach to ensure consistency and the implementation of best practice
  • other general risk advice and support to stakeholders and the broader team, as needed

To be successful in this role you will have demonstrated:  

    • experience in business process mapping or business process improvement
    • ability to collaborate effectively with stakeholder to drive change and deliver initiatives
    • a practical understanding of the implementation of risk and control frameworks to manage non-financial risks in highly regulated contexts
    • a proactive and pragmatic approach with a strong bias to action, and an ability to engage and manage multiple stakeholders and promote a strong risk culture while balancing competing priorities
    • an ability to effectively challenge the business, role modelling a mindset of “chronic unease” and customer outcomes focus
    • clear and transparent communication skills
    • Ability to prioritise tasks and meet deadlines

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers, and business clients

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders, and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. 

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-963568
Work type: Permanent - Full time
Location: Sydney
Category: Projects, Improvements & Change, Risk Management
Group: Banking and Financial Services
Division: Product & Technology
Recruiter: Sophie Emmett
Opening Date: