Join our Client Services team and help us provide exceptional experiences to our Investors.
You will be responsible for managing external and internal client relationships and dealing with a range of queries relating to over 100 managed funds across a range of asset classes and specialist investments whilst striving for continuous improvement. You will also possess the ability to prioritise and multi-task within a diverse and fast-paced role.
In this role you will ensure delivery of service excellence to all clients, whilst providing clear, accurate and timely responses (both verbal and written) to adviser and investor enquiries. Your remit will include oversight of different asset classes and specialist investment products, trade confirmations (flows and share selection) and diverse queries relating to investment loans and dispute resolution as well as undertaking thorough and timely investigations. You will meet individual and team KPIs, ensuring tasks are completed to a high standard and in a timely manner, as well as continuously develop and maintain strong relationships with internal stakeholders and external clients. In addition to this, you will be ensuring that complaints are resolved quickly and fairly and will be acting as a liaison with our legal, compliance and product teams.
You will be client orientated, always striving to deliver on client needs and expectations and have excellent written and verbal communication skills, including an exceptional phone manner. Additional experience with, and knowledge of investment markets, issues and regulations would be advantageous. You will have strong problem-solving skills whereby you probe data and offer suggestions and ideas regarding how to tackle issues, and lastly, you have effective time management and organisational skills including the ability to multi-task and prioritise work.
If you have a strong attention to detail, a focus on producing high-quality work, and you are motivated by continuous improvement, then this role would be a great fit. Please apply now!
About Macquarie Asset Management
Macquarie Asset Management is a large scale, global asset manager, providing clients with access to a diverse range of capabilities and products across infrastructure, real estate, natural resources, private credit, fixed income, equities, multi-asset and liquid alternatives. As at 31 March 2021, Macquarie Asset Management had $A562.2 billion of assets under management.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.