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Senior Operations Central Change & Transformation Manager


Do you have a passion for Transformation, Change, and Analytics? Join the Operations Central Change team in Houston and take part in a diverse and exciting range of opportunities supporting our change landscape. In this role, you will collaborate and work closely with various stakeholders across Operations and COG, you will play a key role in helping stakeholders deliver transformation and improvements, you will drive the usage of key capabilities/analytics tools, and you will enjoy working in a fast-paced and outcome-focused team environment.

 To be successful in this role, you will demonstrate:

  • an inquisitive, open mind and a drive to challenge the status quo
  • creative problem solving and analytical skills, with good attention to detail
  • the ability to synthesize, interpret, and clearly convey information
  • a learning mindset and the ability to pick up new concepts quickly
  • strong sense of ownership and ability to drive deliverables through to closure with minimal to moderate guidance
  • interpersonal skills to establish good working relationships with partners (e.g.: Digital Transformation & Data, Technology, Operational Risk) and manage stakeholders at all levels
  • the ability to navigate ambiguity at micro and macro levels, draw out needs, and translate into tangible outcomes
  • the ability to partner closely with stakeholders to review current state processes, define a future state target Operating Model, and drive improvements to transform the way Operations works
  • strong leadership capabilities and empower team members & stakeholders to drive projects and deliver outcomes

 Project activities will include traditional business analysis, project management, change management, and human-centered design:

  • data & requirements gathering (e.g. process mapping, stakeholder interviews, workshop facilitation)
  • data synthesis, root cause analysis, and insight generation
  • solution ideation, process design, and prototyping
  • identification of potential risks and mitigating controls
  • leveraging Ops Improvement frameworks (i.e. Operational Excellence, Failure Demand) to achieve outcomes and upskill teams
  • utilizing an understanding of technical capabilities (e.g. Alteryx, PowerApps / PowerAutomate, PowerBI) and working with stakeholders to identify the right solutions for various use cases
  • understanding organizational needs and providing strategic recommendations to stakeholders as a trusted partner and advisor
  • managing projects individually and in conjunction with others, providing guidance and support to other team members & stakeholders to ensure results

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. 

Our COVID-19 policy

The health and wellbeing of our employees is a priority. We continue to focus on providing a safe workplace for our people, our stakeholders and those who visit us, and are committed to contributing to the safety of the communities where we live and work.

In line with evolving health regulations and many of our industry peers, we require all Macquarie employees in the United States to be fully vaccinated against COVID-19 and provide proof of full vaccination in order to attend the office and to participate in external meetings and business travel, unless a reasonable accommodation is approved or as otherwise required by law.

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We equip our people with the support to work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.



About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: COG-961388
Work type: Permanent - Full time
Location: Houston
Category: Mid-level, Operations
Group: Corporate Operations Group
Division: Operations
Recruiter: Kitti Moore
Opening Date: