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Senior Service Designer - Personal Banking


It is an exciting time at Macquarie Bank as we look to expand our team of experienced designers, Business Analysts and Subject Matter Experts within our Business Banking Division. As the successful Senior Service Designer you will be working in a small team working across Research, Systems and Service Design initiatives that ensure we are delivering a leading digital experience to our clients, advisors and employees.

What you'll do:

  • Conduct formative, generative, and evaluative research activities to identify insights from customers, employees and stakeholders using qualitative and quantitative methods, such as un-moderated and moderated techniques, interviews, surveys and assist with research recruitment.
  • Design customer centric service and product solutions within a complex ecosystem, enterprise applications and create/evolve design standards. 
  • Collaborate cross-functionally with Business Analysts, Engineers, Product Managers, Researchers and Designers to solve problems, and prioritise design activities and research.
  • Advocate for the customer through research findings to diverse audiences through written reports and presentations.
  • Contribute and/or lead service design activities, challenge established thinking, and develop new approaches to complex design problems.
  • Design and facilitate workshops for ideation and iteration, for small and large groups, remotely and in person.

What we're looking for:

  • Strong experience in design and recent experience as a Senior Designer.
  • An excellent portfolio showcasing in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices.
  • Bachelor's degree in Graphic Design, Industrial Design, Human Computer-Interaction or equivalent practical experience.
  • End to end experience of managing design activities across the user-centred design process including strong design research skills, iterative design and prototyping and facilitation of usability testing.
  • Ability to produce high quality artefacts such as personas, journey maps, task models, wireframes and interactive prototypes
  • Highly skilled in design tools such as Sketch, Adobe Creative Suite, Mural.
  • Comfortable working in an Agile environment and resilience in the face of shifting priorities.

If this sounds like you, please send a CV and portfolio. We’d like you to be able to show your abilities to us in an interview, through your portfolio showcasing experience where you have previously shipped service design for digital products.

Desired skills & experience: 

  • Knowledge and experience working on complex transformation initiatives 
  • Familiarity with, or willingness to learn Business Model Canvas, Value Proposition Canvas, Jobs to be done methodologies. 
  • Experience working within financial services, specifically wealth management. 

What’s in it for you:


  • A global leading brand in the Banking and Finance space
  • Using the latest technologies
  • A market leading salary and benefits
  • The opportunity to make a difference and shape the digital landscape at a global level
  • The opportunity  for career progression

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.



About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 17,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at

Job no: BFS-959905
Work type: Permanent - Full time
Location: Sydney
Category: Senior, Technology, Projects, Improvements & Change
Group: Banking and Financial Services
Division: Product & Technology
Recruiter: Daniel Savva
Opening Date: