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Client Service Consultant - Leasing / Asset Finance

Brisbane, Melbourne, Perth, Sydney

Are you passionate about delivery exceptional customer experiences? Bring your passion for customer service and join our high energy client service team.

As a Client Service Consultant, you will be working in a fast moving and ever-changing call centre environment. 

You will be the first point of contact for phone-based enquiries from customers of our retail bank, regarding their vehicle leasing or asset finance accounts. Taking ownership of customer queries and liaising with multiple teams internally will be an integral part of your role and you will take pride in providing your clients with an exceptional experience, every time. 

As a natural people person, you’ll also bring the following skills and experience:

  • previous customer service experience (in a contact centre or face-to-face environment)
  • professional and engaging communications skills
  • genuine commitment to delivering exceptional outcomes for clients
  • strong systems experience and an ability to follow processes
  • the ability to problem solve and a high attention to detail

If you are looking for an opportunity to develop your career in a global organisation and join a dedicated and supportive team, apply today using the links.

Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it’s from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.  

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers

Job no: BFS-957505
Work type: Permanent - Full time
Location: Brisbane, Melbourne, Perth, Sydney
Category: Junior, Customer Service, Retail Banking
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Sara Debek
Opening Date: