Do you have a passion for leading people, enjoy flexibility and immersing yourself in a fast-paced and dynamic environment?
Reporting to the Client Service Channel Lead within our People, Culture and Client Service division, this is a fantastic opportunity where you will lead the day-to-day operations of our retail contact centre.
In this exciting role, you will be responsible for coaching, mentoring, and developing a small team of leaders who manage our Home Loan, Credit Cards and Transactional Account customer service teams. You will be responsible for ensuring our service levels and quality targets are met, workflow queues are managed and actioned within agreed cut-off times and act as a key escalation point for all issues for Personal Banking clients and internal stakeholders. Your passion for leadership and client-focus approach, will drive successful team performance and ensure change initiatives are successfully implemented.
To be successful in the role, you will be a strong leader with experience in a client service environment within Banking and Financial Services. Experience working within Personal Banking will be highly regarded.
You will have proven centre management, coaching and team development capabilities, paired with a passion for excellence in client service and exceptional communication and relationship management abilities which enables you to deliver on strategy and drive continuous improvement. You will also have experience with contact centre technology and systems.
In return, we will provide continuous leadership development and support your career growth within Macquaire as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work. If this role sounds like you, please apply via the link below.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders, and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.