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Service Operations Manager – Workplace virtual services


Our vision is to power the productivity of everyone in Macquarie by delivering a seamless technology experience, with the delivery of our global virtual services as a key part of our vision and strategy.

In this role, you will lead a local team of multi-talented engineers with dotted line, reporting in from our global teams. You will be running Workplace virtual services across Macquarie, globally, with a focus on customer obsession, automation and executing with finesse.

You will bring your technology leadership experience into a highly regulated enterprise, who is all about delivering high value outcomes at speed. You will be responsible for driving all aspects of our operation, supporting the global service owner.

You will have peers in the role supporting programme initiatives, and business engagement and project delivery, ensuring that you have everything you need to deliver the high standard of Macquarie.

You will be responsible for maturing, improving, automating and continuously evolving all operational aspects within virtual services with guidance and support of the Service Owner. Together and with the support of the global team you will lead a set of strategic outcomes that is set to leap from Macquarie into future technology generations.

Managing these services requires you to bring a mindset that is focused on our stakeholders, champions a delivery culture, can identify and implement automation opportunities, effectively manage risk, understands the importance of operational excellence, and a commercial focus.

In this role, you will:

  • lead all operational outcomes such as:
    • Service Management (Incident/problem/change/config)
    • Risk/audit/compliance
    • Continuous improvement
    • Team development
  • Self-start initiatives to drive efficiencies in process and cost
  • Vendor management and governance
  • drive product and service roadmap outcomes
  • deliver operational improvements
  • work with the extended Leadership team to deliver business outcomes and objectives aligned to strategy and continuous improvement initiatives.
  • drive proactive, automated and self-service platform systems management
  • manage the commercial aspects of the service (finance, service provider, and internal stakeholders)
  • proactively manage the risk, security and compliance landscape of all services
  • manage relationships with our Service Providers & Vendor partners
  • lead a high-performance global team, role modelling a customer obsessed culture
  • challenge status quo, look at ways of doing things, faster and more efficient
  • bring a high level of confidence to the role with proven experience in large enterprise teams working in highly regulated environments.

Macquarie is embarking on a journey to evolve its virtual services landscape and needs the support of a strong willed, resilient, and highly efficient individual to solidify its operation as we drive towards our vision.

The service owner is looking for someone who will act on their behalf, to carry the voice of the team and to represent what is becoming one of the most important areas in the technology business.

You must be experienced, be able to operate well under pressure and be able to ensure that you deliver to a high and sustainable standard all within a very demanding and fast paced environment. Your role is still forever evolving so you must be adaptive to change and resilient to things not always going your way.

You must be dynamic in nature, be a thought leader, bring a DNA that is curious and driven to learn, to be better, to always strive for excellence and a never give up attitude.

To be successful in this role you will be professional, pragmatic, commercially minded with a strong track record of delivery, achievements in your field and a strong will and ambition to grow your career.

This is not a backseat role and has high visibility and attention of the technology leadership team within Macquarie. Have you got what it takes?

If this sounds like an environment that is an ideal career opportunity, please apply to it or for more information reach out to

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation.

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at

Job no: COG-956665
Work type: Full time
Location: Sydney
Category: Mid-senior, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Nicky Bell
Opening Date: