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Collections Team Leader


A unique opportunity to join our organisation in a key role that plays an integral part in delivering an outstanding client experience by utilising your skills in leadership, process improvement and portfolio management.

As the Collections Team Leader, you will lead a team of consultants providing education and options to our Macquarie Leasing customers. Your team’s focus is on achieving a balanced outcome between clients, business and staff experiences, aiming to treat all clients with respect and dignity.

People Management will also be a crucial part of this role, with the coaching and development of consultants, as well as enabling your team to operate within robust frameworks and across various KPIs.

Although we operate in a highly regulated environment, your process improvement skills will come into play as you leverage your Agile mindset and continue to review how we do things and identify areas for ongoing improvement.

Experience with stakeholder management is also imperative, as you will have exposure to a range of stakeholders across the business as well as externally, with significant opportunity to expand and progress with the organisation over time.

You will use your exceptional product knowledge in Leasing to guide the team in educating, supporting and agreeing solutions for clients, resulting in delivering an optimal client experience. You will ideally have knowledge of regulatory bodies such as ASIC, ACC, AFCA and regulatory guidelines relating to Collections.  Experience managing the daily operations of Collections and a track record of improving delinquency rates, dealing with complex complaints and feedback into Credit Risk strategy will be highly regarded.

We are invested in the growth and development of our people, so in return, we will enable you to develop your skills, as well as provide you will a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

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About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. 

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at

Job no: BFS-955805
Work type: Full time
Location: Sydney
Category: Mid-senior, Mid-level, Credit, Customer Service, Retail Banking
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Hannah Lewis
Opening Date: