Australia and New Zealand
Levels

Quality Insights and Reporting Analyst

Sydney

Are you a client-focused analytics professional looking to join a global organisation?  Do you enjoy working with a wide range of people and finding the story behind the numbers?

Our Quality Management team supports our strategy of data-driven decision making to optimise client experience.  They review client feedback, identify themes and report on this to senior leadership with a view to driving process improvements and ultimately optimising the client experience. 

As a result of growth, we have an opportunity for a client-focused Analyst to join the team.

In this role you will work closely to support the Quality Reporting Manager to analyse client feedback and identify potential opportunities for change.  You will partner with internal stakeholders within the Client Experience (CX) business to understand processes, then provide meaningful insights on the data.

To be successful you will need to demonstrate previous experience in an analytical role, ideally within a client-facing environment.  Your strong Excel skills will be crucial, and experience working with tableau and / or Salesforce reporting would be highly regarded.  As you will be partnering with stakeholders on all levels, you will bring exceptional written and verbal communication skills and attention to detail.

If you are looking for an opportunity to make a difference in client experience delivery within a well -renowned global organisation, this could be the opportunity for you.  Please apply using the link below.

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at www.macquarie.com/careers  

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. 

About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at www.macquarie.com/careers

Job no: BFS-955315
Work type: Full time
Location: Sydney
Category: Mid-level, Junior
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Sarah Vile
Opening Date: