The Information Technology Group (ITG) is responsible for:

•    Managing Macquarie's technology infrastructure

•    Supporting, maintaining, and enhancing existing business systems

•    Delivering and deploying new systems, technologies, and services

The Group provides each major business in Macquarie with a dedicated team that works closely with that business to understand its particular technology needs.

Macquarie Funds Group is one of Australia's largest funds managers and has a full range of domestic and international products. The Group uses a wide range of applications utilising a number of differing technologies.  The business has a reputation for industry leading product development and thought leadership.

The group's IT team have recognised a need for an experienced Support Analyst to join our team. The role is positioned in the Global Operations Back Office Team, supporting Composer, Dimension and the numerous other applications which are integral to the operations teams in the MFG Back Office.

Your key responsibilities will be:

•    To provide technical application support to existing in-house systems and 3rd party applications

•    Resolve support issues

•    Documenting requirements and solutions to support issues

•    Assist in requirements and technical specifications for small enhancements

•    Prioritise tasks and manage own time

•    Escalate issues appropriately

•    Work closely with the vendor, business users and technical support teams 

To be successful in this role, you will have the following:

•    Experience in the finance industry, preferably with managed funds applications

•    Experience in supporting business critical applications

•    Strong client service focus

•    Ability to deliver timely and accurate solutions in a high pressure environment 

•    The ability to investigate issues independently and propose solutions

•    Attention to detail

•    Experience in the ITIL framework

•    Excellent written and verbal communication skills

Ideally, you will have:

•    Experience with Dimension or Composer

•    Experience in delivering enhancements end to end.

•    UNIX, Webmethods, Windows scripting skills

•    Experience in supporting Funds Management applications

The development team is co-located to ensure that strong business solutions are implemented. This is an exciting opportunity to support the MFG Operations teams in a growing and global business.